Frequently Asked Questions
Everything you need to know about your luxury fragrance experience.
Are your fragrances long-lasting?
Yes, our perfumes are formulated as Extrait de Parfum or Eau de Parfum, containing high oil concentrations to ensure a long-lasting scent profile that stays with you throughout the day.
How long does shipping take?
We typically process orders within 24-48 hours. Standard shipping usually takes 3-5 business days depending on your location within the country.
Are House of EM5 products vegan and cruelty-free?
Absolutely. We pride ourselves on being 100% cruelty-free and vegan. We do not test on animals, nor do we use any animal-derived ingredients in our formulations.
Can I return a product if I don't like the scent?
Due to the personal nature of fragrances, we cannot accept returns once the product is opened. We recommend trying our discovery sets or travel sizes before committing to a full bottle.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Secure payment processing is guaranteed at checkout.
How should I store my perfumes to maintain quality?
To preserve the integrity of the fragrance, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.