Returns & Exchanges
At House of EM5, we want you to be completely satisfied with your fragrance journey. If you are not happy with your purchase, we offer a hassle-free return and exchange policy within 7 days of delivery for unused products in their original packaging.
Initiate Request
Visit our returns portal or email our support team with your order ID and photos of the product to start the process.
Quality Inspection
Once your request is received, our team will review the details to ensure the item is eligible for return based on our hygiene and safety standards.
Secure Packaging
Pack the items securely in their original box to prevent damage during transit and wait for our authorized courier partner to arrive for pickup.
Refund Processing
After the returned product reaches our warehouse and passes inspection, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing